Remember that you don't have to reply to the message, and if it's important, PayPal will contact you through another method. The best way to stay safe is to stay vigilant and treat any new messages from PayPal with suspicion. What to do if you receive a PayPal text scam Logging into the website gives the fraudster your account details and they'll be free to do what they want with them. Again, this might look like a genuine website, but it won't be. The text message might also direct you to a website instead of a phone number. Fraudsters can be exceptionally smooth talkers, well-rehearsed in coaching you into parting with your details. The cliché of the foreign-sounding speaker tricking people in broken English is no longer accurate. You might think you'd be able to tell the difference between a PayPal employee and a scammer, but that's not necessarily true. Any information you give them will help them to gain access to your account, which will let them freely move money from your account. If you call the number, you'll end up talking to someone who'll ask for your account details. Of course, this isn't really PayPal, but a direct line to the fraudsters. The text message will usually contain a phone number that you can use to contact PayPal. But you should always be suspicious of these kind of messages, no matter how genuine they look. The fraudster is betting on you panicking about your account and acting without thinking. Common messages include:Ī warning that your account has been hackedĪ query about a recent payment they need you to checkĬonfirmation of a recent order that you don't remember makingĪn offer of a gift card you're not expectingĪll of these messages will seem urgent, and they'll want you to take some kind of action. So they're not a reliable indicator of who the message is from.Īnd the message itself might be quite alarming. But don't let this fool you, fraudsters can easily spoof these details. The text might appear to come from an official PayPal number or show the sender as being PayPal themselves. You might not even be a PayPal customer, in which case you'll already know it's fake! But if you've used PayPal before, it might seem more genuine. It all begins with you receiving a text that appears to be from PayPal. And with an increase of reports of PayPal phishing scams, we wanted to share some information you can use to keep your account details safe online. This is when they create fake messages that appear to be genuine to gain your confidence and trick you into giving away some personal information. This blog post was accurate when we published it – head to or your Monzo app for the most up to date information.Ī common tactic that fraudsters use to steal money from people is a technique called phishing.
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